Description
- Lead and govern export market quality issue management by ensuring timely identification, containment, root cause resolution, corrective action implementation and recurrence prevention for all export markets.
- Act as the central coordinator between international business, product engineering, manufacturing, supplier quality, warranty, and regulatory teams to improve customer satisfaction, product reliability, and brand reputation globally.
- Drive cross-functional collaboration to achieve timely closure of critical field concerns.
- Strengthen export market quality governance, regulatory compliance, and recall management.
- Reduce warranty costs and prevent recurrence of issues through analytics-driven decision making and continuous improvement initiatives
Responsibilities
- Export Market Quality Governance
- Own the end-to-end management of product quality concerns arising from export markets.
- Establish governance mechanisms for monitoring, reviewing, and closing export market issues.
- Drive periodic reviews with cross-functional teams and leadership.
- Ensure adherence to organizational quality policies and export market requirements.
- Plan and manage the warranty cost for export markets.
- Willingness of extensive travels across regions.
- Issue Identification and Prioritization
- Monitor warranty claims, field reports, customer complaints, dealer feedback, and reliability trends from export markets.
- Analyze issue severity, frequency, customer impact, and business risk.
- Prioritize critical issues requiring immediate containment and escalation.
- Maintain issue tracking systems and dashboards.
- Containment and Escalation Management
- Ensure timely implementation of Interim Containment Actions (ICA) and Field Containment Actions.
- Coordinate with international business for field execution.
- Escalate critical issues to leadership based on defined escalation criteria.
- Monitor effectiveness of containment actions.
- Root Cause Analysis and