Description
About the role
We are looking for an experienced and operationally rigorous Manager – Card Operations & PPI Fulfilment to build and run the physical card operations function for our RBI-licensed Prepaid Payment Instruments (PPI) business. This is a newly created role that covers the entire physical card lifecycle—from personalisation and embossing through inventory management, courier fulfilment, and delivery tracking, to plastic reconciliation and card control operations including hot listing. As we scale our prepaid card programme, this role will be central to ensuring cards reach customers accurately, securely, and on time, while maintaining tight controls on card stock and regulatory compliance.
What you'll do
Card Embossing & Personalisation
- Own the end-to-end card embossing and personalisation process—managing file preparation, vendor coordination, quality checks, and delivery of personalised card batches.
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- Coordinate with the card bureau/embossing vendor to define production schedules, turnaround SLAs, and quality acceptance criteria.
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- Ensure cardholder data is transmitted to the embossing vendor securely, in compliance with PCI-DSS requirements and RBI data security guidelines.
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- Manage card design variants, BIN assignments, and co-brand card production in coordination with the product and technology teams.
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- Maintain embossing production logs, quality rejection rates, and vendor performance metrics.
Card Inventory Management
- Own the card stock inventory—tracking unembossed stock levels, embossed-but-unissued stock, issued cards, and destroyed/rejected cards at all locations.
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- Define and maintain minimum stock thresholds and reorder triggers; coordinate with the card bureau for timely replenishment.
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- Maintain a card inventory register with full audit trails for each card unit—from receipt through embossing, dispatch, delivery, activation, or destruction.
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- Conduct periodic physical stock counts and reconcile with sys