Description
As the Manager - Google Sys Admin & IT Technical Support, you will play a crucial role in overseeing the day-to-day administration and operational management of our Google Workspace tenant. Your responsibilities will include maintaining a reliable collaboration platform, resolving complex technical issues, and administering user access and security configurations. You will work closely with various teams, including Service Desk, Infrastructure, and Security, to deliver exceptional IT services while adhering to operational standards and service level agreements. This role offers opportunities to lead and mentor a team, drive process improvements, and contribute to the overall success of our modern workplace workplace.

Responsibilities
- Lead and manage a team of Google Workspace administrators, providing guidance and support to ensure efficient and effective administration.
- Oversee the implementation and enforcement of security policies and access controls within the Google Workspace environment.




- Monitor and optimize the performance and reliability of Google Workspace services, identifying and resolving any technical issues or bottlenecks.
- Collaborate with Information Security teams to address user-related security concerns and ensure compliance with organizational policies.
- Review and analyze administrative audit logs and security reports to identify potential risks and areas for improvement.
- Conduct periodic access reviews and user permission validations to maintain a secure and controlled access environment.
- Support the implementation of approved configuration changes and service improvements, ensuring a smooth transition and minimal disruption.
- Assist with remote onboarding and offboarding processes, ensuring a seamless user experience and accurate user lifecycle management.
- Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), technical runbooks, and knowledge base articles.
- Stay update

📌 Manager - Google Sys Admin & IT Technical Support (Noida)
🏢 EXL
📍 Noida