Job Summary
The Level-2 Application Support Engineer will be responsible for providing end-to-end support for Bharat Bill Pay (BBPS) Online and Offline applications.
The role involves monitoring, managing, and supporting applications operating in a 24x7 mission-critical production environment.
The candidate will collaborate closely with Database, Infrastructure, Operations, and external stakeholders, including Banks and Non-Banking Financial Institutions, to ensure uninterrupted service delivery.
The primary objective of this role is to maintain near-100% application uptime through effective proactive and reactive maintenance. The position requires an individual contributor with strong problem-solving skills, the ability to learn quickly, and the capability to perform effectively in a high-availability environment.
---
Key Responsibilities
· Identify, analyze, and resolve production issues in a timely manner.
· Perform proactive and reactive application maintenance activities.
· Troubleshoot production incidents efficiently with minimal impact on business.
· Deploy application patches and production builds in coordination with relevant teams.
· Write and optimize SQL queries for investigation and issue resolution.
· Perform bug fixes and support development teams in stabilizing applications.
· Conduct application sizing and performance assessments.
· Predict and prevent potential production incidents.
· Follow standard operating procedures (SOPs) and continuously refine them where required.
· Ensure compliance with security access control policies.
· Work in a 24x7 zero-downtime application support setting.
· Perform Disaster Recovery (DR) drills to ensure application resilience.
· Seamlessly manage and maintain production applications.
· Conduct Root Cause Analysis (RCA) and prepare RCA reports for production issues.
· Monitor application logs and analyze trends to prevent recurring incidents.
· Automate operational and monitoring tasks using sh