We're in search of talented and experienced support manager who are responsible for overseeing the day to-day operations of EPICOR’s support department. They commonly work with a team of Tech Application Specialists, Sr. Tech Application Specialists, and other support staff (cloud ops etc.) to ensure that customers have a positive experience when interacting with EPICOR.
Skills required:
- Business College degree
- Manufacturing and/or distribution business process flow knowledge and experience
- Order Management
- Direct, DTS & Consignment Orders
- Pricing & Rebate
- Inventory Management
- Suggested Purchasing & Demand Forecasting
- Warehouse Management
- Cycle Counting
- Customer Support
What you’ll do:
- Experience on an ERP product, either in a support role or as an end user
- Experience in Supply Chain Management
- Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
- Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks.
- Self-starter abilities are essential and the aptitude to work independently and in a team workplace.
- Acts as a liaison between end user and appropriate internal resources.
- Responsible for recreating bugs and documenting replication steps
- Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user.
- Performs other related work as assigned.
- Excellent interpersonal skills
- Fluent English, both oral and written.
- Willingness to work in US shift hours.
What you’ll need to succeed:
Primary job function is to provide ERP application support via phone/email/Web:
- Respond immediately to client calls in a professional manner and providing appropriate solutions.
- Work on issues/requests related to ERP application submitted by customers through Web.
- Act as a business advisor to customers by helping them in using the software efficiently & effectively