Job Title: Technical Solution Support Specialist
Req: R0094026
No. of Vacancies: 1 position
Experience: 3+ years
Location: Pune (Koregaon Park)
Full-time/Part-time: Full-time

Company Overview:
We’re on an exciting growth journey, building the recent digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software with over 400,000 software licenses and global footprint, we have a unique foundation to build on. Please read more about us here.
Location: Pune, India

Position Overview:
The Technical Solution Support Specialist provides advanced 1st- and 2nd-level technical support for Tool Flow Solutions products across on-premise and SaaS environments. The role covers TDM, GlobalLine, ToolHive and CribWise, combining customer-facing technical support, hardware/software troubleshooting,



installation and commissioning, QA validation, documentation, customer training and coordination with development teams.
This position is intended for a strong P2-level profile: technically hands-on, structured, customer-oriented and able to work independently in an international environment. The role is based in Pune, India, at the Sandvik Innovation Hub and supports customers and internal stakeholders across regions, with particular focus on APAC support coverage and global collaboration.

Key Responsibilities:

Customer Support and Troubleshooting
- Provide high-quality 1st- and 2nd-level technical support for TFS hardware and software solutions.
- Analyze, qualify and resolve customer incidents and service requests in a structured, traceable and customer-oriented manner.
- Perform remote and on-site troubleshooting, service, consulting, maintenance and repair activities.
- Escalate complex issues with clear technical ana

📌 Technical Solution Support Specialist (Pune)
🏢 Sandvik
📍 Pune