How you can make an impact
- In our organization, you ensure that our laboratory instruments and liquid handling solutions perform reliably at customer sites, directly supporting high‑quality scientific work and strengthening long‑term customer partnerships.
- You take responsibility for the installation and commissioning of standard and specialty laboratory equipment, ensuring correct setup, qualification and a transparent handover to users at customer sites.
- You diagnose and attend breakdown and service calls for a wide range of laboratory instruments, resolving issues efficiently and minimizing downtime for critical applications.
- You perform preventive maintenance and periodic servicing of laboratory instruments, following defined schedules and procedures to secure long‑term reliability, safety and compliance with quality standards.
- You carry out pipette repair, calibration and performance verification, adhering to established standards and documentation requirements so that customers can rely on accurate and reproducible results.




- You contribute to service revenue generation through billable service activities, annual maintenance contracts (AMC/CMC), calibration services and other service offerings, and ensure timely payment collection in collaboration with internal stakeholders.
- You maintain a high level of customer satisfaction, delivering quality service, addressing issues proactively and helping to achieve excellent Net Promoter Score (NPS) in your territory.
- You conduct customer engagement and training programs, helping users get the most out of their instruments and enhancing the overall product and service experience.
- You use Customer Relationship Management (CRM) software to accurately record service activities, customer interactions and field reports, ensuring transparency and reliable data for follow‑up and analysis.
- You work closely with the Sales team to promote service contracts, generate service and calibration leads, and support overall b

📌 Senior Service Engineer (Pune)
🏢 Eppendorf India
📍 Pune