- Assist the sales team and ensure smooth execution of end-to-end sales processes.
- Prepare and maintain sales orders, work orders, quotations, and other related documentation.
- Manage sales orders from receipt through execution, ensuring timely processing and
coordination with vendors.
- Coordinate dispatch planning, scheduling, and logistics to meet customer delivery
commitments.
- Monitor and update sales order status, manage inventory levels, and analyse performance
metrics.
- Provide effective customer support through phone calls, emails, and chats by addressing
queries and resolving concerns promptly.
Requirements
- 1-2 years of experience in Sales Coordination or a related field
A fresher is also fine.
- Robust knowledge of order management, dispatch planning, customer support, and payment
follow-up processes.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, with working
knowledge of AI tools.
- Excellent communication skills with the ability to interact effectively with customers via
phone calls, emails, and chats.
- Proficiency in English and Hindi is mandatory.
- Graduation or Master’s degree is required.