Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire
Guidewire is seeking a proactive and solution-driven Senior Application Support Engineer to join our dynamic Application Support team at our Bengaluru office. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid workplace that delivers 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise.
As a Senior Application Support Engineer, you will learn everything there is to know about Guidewire’s products, and you’ll communicate and share that knowledge with Guidewire’s internal and external customers. Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.
Job Description
WHAT YOU WILL DO
A Senior Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
- Develop and maintain deep expertise in Guidewire’s suite of products.
- Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
- Resolve complex issues independently. Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.
- Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.
- Prioritizing and esca
📌 Senior Application Support Engineer (Bengaluru)
🏢 Guidewire
📍 Bengaluru
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