We
are seeking a detail-oriented and proactive Customer Support
Executive to manage customer interactions, coordinate
internal processes, and ensure smooth operational workflow. The
ideal candidate will play a key role in maintaining customer
satisfaction, handling documentation, and supporting billing and
dispatch activities.
Requirements
Key Roles and Responsibilities
à Handle customer
inquiries through phone, email, and online platforms in a
professional and timely manner
à Understand customer
requirements and prepare accurate quotations accordingly
à Coordinate with the
calibration/technical team for job scheduling and track status
updates
à Maintain proper
documentation and update customer records regularly
à Conduct regular
follow-ups with customers regarding quotations, job progress, and
service completion
à Prepare invoices based
on completed job activities with accuracy
à Support dispatch
operations to ensure timely delivery of services/products
à Ensure clear
communication between customers and internal teams
Skills
à Strong
communication skills (verbal and written)
à Good
organizational and multitasking abilities
à Attention to detail in
documentation and invoicing
à Basic knowledge of
MS Office (Excel, Word, Email handling)
à Ability to coordinate
with multiple teams effectively
à Customer-focused
mindset with problem-solving skills
Preferred Qualification
à Bachelor’s
degree in Business Administration or related field
à Prior
experience in customer support, operations, or
coordination roles are an advantage
Advantages
à Skill Development: Structured
training and certification programs to enhance technical expertise.
à Career Growth: Continuous
learning and advancement opportunities in a supportive work environment.
à Positive Work Culture: Friendly,
team-oriented environment that values initiative, integrity, and innovation.
à PF & ESI
à Employee Recognition Program
à Attendance Bonus
à Performance based yearly once In
📌 Customer Support Executive (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai
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