Analyst - Service Desk P
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Monitor and maintain the health and performance of IT systems and networks;
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity;
• Perform regular security audits and implement measures to protect data and systems from cybersecurity threats;
• Collaborate with IT teams to implement and update IT policies and procedures;
• Provide technical support to end-users and assist with IT training and onboarding processes;
• Evaluate and recommend new technologies and solutions to improve IT operations and efficiency;
• Generate reports and analyze data to identify trends and areas for improvement in IT operations.
• Monitor and maintain the health and per

📌 Analyst - Service Desk P 4A (Gurugram)
🏢 Genpact
📍 Gurugram