Roles and Responsibilities
1. Drive Working Capital Improvement & Cash Flow Optimization
- Identify opportunities to improve cash flow and reduce outstanding receivables across e-commerce channels.
- Analyze customer payment behavior, aging trends, and collection efficiencies to minimize bad debts and overdue balances.
- Support profit improvement initiatives by identifying revenue leakages, deduction trends, and recovery opportunities.
- Collaborate with finance and commercial teams to strengthen collection processes and improve DSO (Days Sales Outstanding).
2. E-commerce Accounts Receivable Management & Collections
- Drive timely collections against monthly, quarterly, and annual targets for all e-commerce customers and marketplaces.
- Monitor customer-wise outstanding balances and proactively follow up with internal and external stakeholders for collections.
- Review and reconcile receivables against customer remittances, deductions, claims, and settlements.
- Download and analyze transactional data from SAP and other systems to identify pricing discrepancies, short payments,
and recoverable deductions.
- Ensure timely closure of overdue invoices, disputed items, and collection escalations.
- Prepare collection forecasts and periodic MIS reports for management review.
- Conduct aging analysis and prioritize high-risk accounts for collection actions.
3. Deduction Management, Credit Notes & Debit Notes Processing
- Validate and resolve customer claims relating to trade discounts, pricing differences, promotional schemes, returns, and logistics deductions.
- Process and issue Credit Notes (CN) and Debit Notes (DN) accurately and within defined timelines.
- Raise and track customer debit/credit adjustments through DMS and ERP systems.
- Reconcile deductions with approved commercial agreements and ensure proper accounting treatment.
- Minimize deduction leakage through effective validation, negotiation, and dispute resolution.