Role Title
Recovery Executive
Employee Interviewed
Reports To
Regional Recovery Manager
Company
Muthoot Fincorp Limited
Function/Department
Secured & Unsecured Lending Business / Recovery
Written By
Samyukt
Approved By (Jobholder)
Approved By (Immediate Superior)
Date (Written On)
30/12/2025
ROLE SUMMARY
The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.
ORGANIZATIONAL CHART
O
KEY RESPONSIBILITIES
Portfolio Management
Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery
Stakeholder Management
Collaborate with internal teams (legal, Business, etc.)
Compliance Management
Ensure compliance with regulatory requirements, organizational policies, and industry standards.
Data Management
Provide regular reports on recovery rates and performance to senior team
KEY DECISIONS TAKEN
NA
KEY INTERACTIONS
Internal Stakeholders
External Stakeholders
Business
Legal
Recovery
Customers, Police dept
KEY ROLE DIMENSIONS
Geographical Coverage-
No of Direct Reportees-
Total Team Size -
Portfolio -
12 – 15 Branches (75 – 150 Kms)
Nil
Nil
14 to 15 Lacs & 40 to 80 Cases
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Robust communication and negotiation skills
-Proficiency in debt recovery software and accounting systems
- Knowledge of debt recovery laws and regulations
EDUCATION / EXPERIENCE
2-4 years of experience in debt collection or financial services