Manager | SAP SDM (Project Management) | Mumbai | SAP | DSA SAP Accounts
• Job requisition ID : 109549
• Location: Mumbai
• Entity: Deloitte Touche Tohmatsu India LLP

Delivery Manager | Enterprise Technology & Performance- SAP | SAP SDM-Project Manager

Location: Mumbai

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

We are seeking an experienced SAP Operate Project Manager to lead SAP Application Management Services (AMS) engagements, ensuring high-quality service delivery and adherence to contractual SLAs. The ideal candidate will have strong expertise in managing incident and service request lifecycles (P1, P2, P3, and P4), driving operational excellence, maintaining robust client relationships, implementing process improvements, reducing ticket volumes, and leveraging AI-driven solutions to enhance service efficiency.

Service Delivery & SLA Management




- Own end-to-end delivery of SAP AMS/Operate services.
- Monitor and manage SLA compliance across all incident priorities (P1, P2, P3, and P4).
- Ensure timely resolution of incidents, service requests, and problem tickets.
- Lead Major Incident Management activities and coordinate war-room calls for critical P1/P2 issues.
- Perform regular SLA reviews and implement corrective actions to improve service performance.

Client Relationship Management
- Act as the primary point of contact for client stakeholders.
- Conduct regular governance meetings, service reviews, and operational reviews.
- Build and maintain strong customer relationships through proactive communication and issue resolution.
- Drive customer satisfaction and continuously improve service delivery experience.

Team Leadership & Delivery Management
- Coordinate with SAP functional and technical teams to ensure timely ticket resolution.
- Track deliverables, escalations, an

📌 Manager | SAP SDM (Mumbai)
🏢 Deloitte
📍 Mumbai