Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description

Do

âÃÂâ Excellent communication skills

âÃÂâ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

âÃÂâ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

âÃÂâ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support





âÃÂâ Answer incoming calls and respond to customerâÃÂÃÂs emails in timely manner.

âÃÂâ Manage and resolve customer complaints.

âÃÂâ Identify and escalate issues to supervisors as and when needed.

âÃÂâ Provide product and service information to customers.

âÃÂâ Research required information using available resources and Offer Solution to customers.

âÃÂâ Research, identify, and resolve customer complaints using applicable software.

âÃÂâ Route calls and tickets to appropriate resources and Domains who can best support he user,

âÃÂâ Document all call information according to standard operating procedures.

âÃÂâ Recognize, document, and alert the management team of trends in customer calls.

âÃÂâ Create SOPs for new Issues and resolution given.

âÃÂâ Complete call logs and reports.

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Mandatory Skills: Tools Development-Software Engineering
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Experience: 5-8 Years
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