Description
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.
You’ll Make a Difference By:
Reporting to the Associate Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.
Key Responsibilities
Planning Operations & Route Management
- Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shifts via chat, calls, or internal platforms.
- Optimise route plans to ensure maximum efficiency.
- Identify and resolve on-route issues proactively, including delays, misrouted items,



or driver emergencies, to ensure seamless operations.

Driver Support & Performance
- Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
- Record driver interactions, escalate unresolved issues, and follow up for resolution.
- Ensure sufficient driver coverage to meet live demand across time zones.
- Operations & Project Support.
- Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
- Maintain internal documentation and knowledge bases.
- Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
- Collaborate with internal teams across the UK for smooth operations.

Customer Chat Support (B2B only)
- Handle and resolve customer issues being raised from B2B accounts on chat platforms
- Escalate internally to the relevant team (inventory, accounts) of tickets that require attention

Ord

📌 Chat Support (Bengaluru)
🏢 Laundryheap
📍 Bengaluru