NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials · US Healthcare EXPERIENCE
4–5 Yrs AR · 1+ Yr TLFUNCTION
Operations – RCMLOCATION
Gurugram (Onsite)SHIFT
Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.
About the Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.Key Responsibilities
Run the Pod
- Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.




- Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
- Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.

Own the Outcomes
- Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
- Handle escalated accounts and complex denials personally when needed.
- Partner with QA on calibration and turn audit findings into floor-level fixes.

Build the People
- Coach associates on payer-specific nuances, documentation quality, and call handling.
- Manage shift adherence, leave planning, and floor discipline for the pod.
- Identify and develop Sr Associate potential; give structured input into appraisals.

Skills & Experience
Must-Have
- 4–5 years of hands-on US healthcare AR (provider side), with robust denials and appeals depth.
- Minimum 1 year as a Team Lead with formal ow

📌 AR – Team Leader (Gurugram)
🏢 Neolytix
📍 Gurugram