Front Line Manager - Insurance - P&C; Underwriting
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities :

Lead process delivery across P&C; Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.

Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives.

Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives.

Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders.

Oversee quality control for policy issuance and endorsements, ensuring compliance with turnaround time and accuracy standards.

Facilitate know

📌 Front Line Manager (Gurugram)
🏢 Genpact
📍 Gurugram