This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Position Summary
The Technical Support Consultant Cornerstone on Demand delivers world-class Tier 3 support for our global CSOD platform providing validated and non validated learning for all our over 100.000 employees, external dialysis experts and clients. In addition to resolving critical and complex issues with Cornerstone products, this role is entrusted with proactively providing high-touch engagement, anticipating customer needs,



and ensuring these strategic clients achieve maximum value. The Consultant demonstrates trustworthiness, collaboration, accountability, respect, and innovation across the Global CSOD Support team with internal and external members.

Your responsibilities:
- Provide proactive, high-touch technical support to maintain and build integrations, identify data issues and discrepancies between source and target systems, solve technical issues and the further rollout of recent features and functions.
- Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to improve quality and to prevent future incidents.
- Ensure high customer satisfaction by responding promptly, communicating clearly, and meeting SLA expectations.
- Act as a dedicated point of contact for our stakeholders in HR and the businesses, developing deep knowledge of their environments, priorities,

📌 Technical Support Consultant Cornerstone (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru