Service Delivery Manager - HRO - Employee Lifecycle Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:

Develop and implement employee lifecycle management strategies to ensure seamless HR operations.

Coordinate recruitment, onboarding, training, performance evaluation, and offboarding processes across the employee journey.

Ensure compliance with HR policies and relevant labor regulations.

Collaborate with cross-functional teams to enhance the overall employee experience.

Analyze data and metrics to drive continuous improvement in HR processes and service delivery.

Provide guidance and support to HR staff and managers on lifecycle-related matters.

Handle employee relations and conflict resolution to maintain a positive work environment

📌 Service Delivery Manager (Bengaluru)
🏢 Genpact
📍 Bengaluru