We're looking for a Junior Engineer
This role is Office Based, Hyderabad Office
Junior
Engineer – Cloud Operations
About
the Team
The
Cloud Operations team at Cornerstone provides comprehensive hosting and
operational support services that enable organizations to deploy and manage
applications with minimal IT infrastructure. The team ensures high
availability, reliability, and performance of our SaaS cloud setting while
delivering exceptional customer support.
As
a Junior Engineer – Cloud Operations, you will support the day-to-day
operations of Windows and Linux-based servers hosting web and database
applications in a rapidly growing SaaS environment.
You
will work closely with senior engineers to monitor systems, troubleshoot
issues, and ensure customers receive reliable 24x7 service.
In
this role you will…
- Assist in the day-to-day monitoring, maintenance, and
operation of cloud infrastructure.
- Handle support tickets, service requests, and
operational tasks through established tools and processes.
- Support incident management by identifying,
troubleshooting,
and escalating issues to minimize service downtime.
- Perform routine server administration activities on
Windows and Linux servers under guidance.
- Monitor system health, application availability, and
infrastructure performance using monitoring tools.
- Assist in executing scheduled maintenance activities,
patching, and system updates.
- Support backup operations by monitoring backup jobs and
assisting with recovery activities when required.
- Follow change management processes while implementing
approved changes.
- Provide backend operational support to internal
Customer Support teams.
- Assist in troubleshooting issues related to Windows
Server, Linux, IIS, VMware, databases, and web applications.
- Document operational procedures, incident resolutions,
and troubleshooting steps.
- Work collaboratively with cross-functional teams to
ensure service availability and customer satisfaction.
- Partici