Job Description:

Job Title – Principal Systems Services and Support Analyst

The Purpose of This Role

As a Technical Specialist in the Enterprise Infrastructure Operations team, you will support multiple teams throughout the Enterprise Infrastructure & Operations (EI&O;) business unit ensuring explicit, effective, and timely communication throughout the organization. This role is focused on drafting, delivering, and managing a variety of technical documentation (including, but not limited to, emails, executive-ready presentations, articles, and daily reports) tailored to a global audience and delivered through multiple channels. Success in this role requires foundational technical literacy and collaboration with technical/non-technical stakeholders to ensure messaging is accurate, concise, consistent, and aligns to business goals.

The Value You Deliver
- Supporting EI&O; teams by creating clear, accurate, and timely communications that help global stakeholders understand operational updates, service impacts, and key business priorities.




- Coordinating with technical and non-technical partners to gather inputs, validate details, and ensure messaging is consistent, audience-appropriate, and aligned to business objectives.
- Drafting executive-ready updates, operational reports, presentations, articles, and stakeholder communications that simplify complex infrastructure and operations topics.
- Managing recurring communication activities across appropriate channels to improve awareness, reduce ambiguity, and support timely decision-making.
- Contributing to communication standards, documentation quality, and visual clarity so that information is easier to consume, share, and act upon across the organization.
- Supporting EI&O; teams by creating clear, accurate, and timely communications that help global stakeholders understand operational updates, service impacts, and key business priorities.
- Coordinating with technical and non-technical partners to gather inputs, valid

📌 Principal Systems Services and Support Analyst (Bengaluru)
🏢 Fidelity
📍 Bengaluru