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Job Title: Production Support (AI Platform)
Experience Level: 3–4 Years

Location: Hyderabad

Role Overview:

We are seeking a highly skilled Production Support Engineer to ensure the reliability and performance of our AI platform and agentic frameworks. You will be responsible for L1/L2 support,



utilizing deep technical expertise in SQL and monitoring tools to maintain high availability for critical AI-driven applications.

Key Responsibilities:
- AI Platform & Agentic Framework Support: Provide L2/L3 production support for critical AI applications and agentic frameworks to ensure continuous system reliability.
- Incident Management: Resolve 25–30 production incidents daily by utilizing SQL queries, log analysis, and advanced debugging techniques to minimize downtime.
- Advanced Monitoring: Build and maintain proactive monitoring dashboards and alerts using tools like AWS Cloudwatch, Splunk to detect performance bottlenecks in AI models and workflows.
- Root Cause Analysis (RCA): Conduct deep-dive RCAs for recurring platform issues or failures within agentic workflows and implement permanent fixes to reduce recurrence.
- Operational Excellence: Manage incident, problem, and change tick

📌 Associate Specialist, IT Development, Quality Assurance (Hyderabad)
🏢 IN CSS Randstad Global Capability Center
📍 Hyderabad