Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Support production as per objectives and as required by the process
Provide process training to new joiners.
Continuous coaching for advisors on process knowledge skills
Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis.
What are we looking for? Excellent knowledge in Helpdesk process.
4-6 Years relevant experience in Helpdesk Functional Support will be an added advantage
Aptitudes (functional skills)
Helpful and proactive manner, with a service orientation
Drives issues to resolution and good problem-solving skills
Positive interpersonal skills
Good administration skills
Comfortable with responding to requests from all levels of the organization
Ability to work effectively in a team environment
Other Expectations
Excellent spoken & written English skills
Knowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail software
Excellent knowledge of Business Excellence and all BE tools
Customer Service
Roles and Responsibilities: Operational Responsibilities
Daily
Maintain personal productivity by resolving target tickets on both calls