(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
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Retailers – Business Development/ Sales Head, Store Managers
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Outsourced Agencies
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Local municipal authorities/ government and other regulatory bodies
Minimum Qualification
(i.e education, training etc.)
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Graduate, MBA
Minimum Experience
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15- 20 years of retail industry experience in Operations. preferable mall
Special Skills/Attributes
(required for performing the job effectively)
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Sound Knowledge of Mall Management practices
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Principles of building and maintaining retailer / customer relationship
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Knowledge of business planning and budgeting
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Should possess good decision making and leadership skills
Overall Purpose/Objective
Of the job
Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
Key Responsibilities
(List major responsibilities, that you have, to achieve the key objectives)
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Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and façade cleaning across all the malls and common area in coordination with Centre Director
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Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly
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Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Enginnering,Parking, House-keeping etc.)
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Develop and maintain positive working relationships with all retailers by interacting with them on a regular basis and resolve their issues
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Monitor the completion of leasing admi
📌 General Manager Operations (Pune)
🏢 Phoenix Mills
📍 Pune
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