Description
This role is for one of the Weekday's clients
Salary range: Rs 1400000 - Rs 1600000 (ie INR 14 - 16 LPA)

Min Experience: 5+ years
Location: Delhi, India
JobType: full-time

We are seeking an experienced and agile Store Manager to lead our luxury jewellery boutique operations in Delhi and Bengaluru. This role demands a results-driven professional who can lead a high-performing team, ensure superior customer experiences, and drive sales and operational excellence in alignment with brand standards.

Requirements
Key Responsibilities
1. Store Operations Management
- Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.
- Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.
- Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.
- Conduct regular audits for hygiene, stock, security, and compliance.

2. Sales & Performance Management
- Drive category-wise sales performance and meet or exceed monthly revenue targets.
- Track KPIs such as conversion rate,



average ticket size, and walk-in trends to optimize performance.
- Identify opportunities to improve customer retention and repeat business.
- Collaborate with the merchandising team for stock planning and replenishment.

3. Team Leadership & Training
- Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff.
- Conduct regular training and coaching sessions to enhance product knowledge and customer service skills.
- Facilitate career development plans and monitor individual and team performance.

4. Customer Experience Excellence
- Ensure each customer interaction reflects the luxury positioning of the brand.
- Handle escalated customer complaints with empathy and professionalism.
- Promote a "Customer First" culture within the team.
- Leverage feedback mechanisms and reviews to improve store satisfaction scores.

5. Inventory & Loss Prevention
- Monitor d

📌 Jewellery Boutique Manager (Delhi)
🏢 Weekday AI
📍 Delhi