Job ID: 41686 | Location: Airoli, Maharashtra, India | Work Model: Hybrid

Manage Control Tower Operations to minimize customer escalations through effective transport visibility and proactive mitigation actions.

Responsibilities
- Manage Control Tower functions in accordance with the shifts as per time zones.
- Strategic Transportation Oversight: Monitor shipment integrity using advanced tracking technologies like SAP, 4Kites, establish early-warning systems through predictive analytics and ensure vendor accountability against established service level agreements.
- Risk Management and Mitigation: Implement proactive risk visualization, anticipate potential disruptions throughout the transportation network, and drive strategic risk mitigation initiatives to prevent escalations and minimize corrective actions.
- Performance Analytics and Optimization: Execute in-depth analysis of critical KPIs including OTIF while generating actionable business intelligence through comprehensive reports and interactive dashboards.
- Stakeholder Engagement and Communication:



Foster proactive communication with internal stakeholders through a well-defined RACI matrix, while actively participating in Business Unit meetings to ensure strategic alignment.
- Continuous Improvement Leadership: Champion process improvement initiatives through root-cause analysis of transportation incidents, optimize resolution efficiency through AI integration, and cultivate a customer-centric service culture emphasizing cross-functional collaboration.

Requirements
- Bachelor’s degree in supply chain, Logistics, International Trade, Business Administration, or a related discipline.
- Certification or coursework in Import & Export (EXIM) or Supply Chain Management is an added advantage.
- Minimum 1 to 2 years of experience in Logistics, Transportation, Export Operations, Order Management, or Supply Chain.
- Hands-on experience with SAP and transportation management processes.
- Experience in handling inter

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