Front Line Manager - HR Shared Services
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Supervise and lead a team of HR Shared Services representatives
• Implement and maintain HR service delivery standards and procedures
• Resolve escalated HR service issues and inquiries from employees and managers
• Monitor and analyze service performance metrics to drive continuous improvement
• Collaborate with HR leadership to ensure alignment with overall HR strategies and goals.
Qualifications
Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of D

📌 Front Line Manager (Pune)
🏢 Genpact
📍 Pune