10 Aug
|
waters
|
Bengaluru
Overview
Waters is seeking a highly skilled Data Platforms Technical Support Manager to lead our Tier 1 global support operations and govern our enterprise Databricks platform. This role combines team leadership, operational excellence, and deep technical ownership of SAP Datasphere, Microsoft Azure Databricks Administration, Unity Catalog governance, , and Power BI.
The ideal candidate has 10+ years of total experience with 5+ years in leadership or management roles, plus solid hands-on Datasphere & Databricks administration (clusters, governance, compute, Terraform, Unity Catalog). You will ensure uptime, performance, and secure operations across our Data & Analytics ecosystem while mentoring a global team supporting a 24/7 environment.
Responsibilities
- Team Leadership & Management
- Lead, coach, and mentor a global team of L2 Technical Support Engineers.
- Manage 24/7 operations including shift schedules, staffing, and on-call rotations.
- Implement and enforce SOPs for incident management, escalations, and troubleshooting.
- Track KPIs/SLA compliance while driving continuous service improvement.
- Act as the highest-tier escalation point for business‑critical issues.
- Datasphere & Databricks Platform Administration (Senior-Level Ownership)
- Administer and maintain Datasphere & Databricks workspaces across development, staging, and production.
- Manage clusters, jobs, permissions, workspace configurations, and compute governance.
- Partner with engineering, analytics, and data science teams to ensure stable and scalable compute.
- Troubleshoot complex Databricks issues across jobs, clusters, permissions, networks, and UC.
- Unity Catalog Governance & Security
- Design, implement, and maintain enterprise-wide Unity Catalog governance structures.
- Manage fine-grained access for catalogs, schemas, tables, volumes, functions, and views.
- Enforce least-privilege access models using groups, service principals, and RBAC.
- Support permission audits, access revi
📌 Data Platforms Technical Support Manager (Bengaluru)
🏢 waters
📍 Bengaluru