At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Associate, Client Operations to join our Client Services team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information.
- Use developed communication skills to deliver high-quality service to a specialized client base.
- Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies.
- Leverage an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
- Resolve complex or non-routine client issues or inquiries, as needed.
- Use in-depth knowledge of client issues and needs to contribute to business development efforts.
- Use understanding of BNY Mellon products and services to best propos