U.S. GenAI startup, Pune Office, Private Limited Company
Full Time Employment directly to our Private Limited Company. We are committed to an enduring and robust presence in Pune. Our goal is to enable you to have a long enduring career at Blitzy with opportunity for advancement throughout your career at the company. If you want a role you can turn into a career, read on If you are looking for a short term arrangement, we recommend you look elsewhere
About Blitzy
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location: Pune, India (In-Person) - Must be able to also support USA business hours





The Role
The role is to support our clients and ensure a stable environment across the full lifecycle: installation, ongoing upgrades, and day-to-day operation. The L2 Support Engineer works alongside L1 to triage and resolve issues, and escalates unresolved defects to engineering. It operates across Kubernetes, Docker, and the major cloud providers.

What Success Looks Like
- Customers' issues are resolved faster and escalated cleaner.
- Recurring problems turn into runbooks, dashboards, and alerts, not repeat tickets.
- Engineering trusts your escalations because they come with proof, not guesses.
- Customers trust your communication because it's clear, honest, and on time.

Areas of Ownership
- Deploy and install the platform into customer environments, and troubleshoot installation issues.
- Support ongoing upgrades and day-to-day operation, keeping customer environments secure.

📌 Customer Success Engineer (Pune)
🏢 Blitzy
📍 Pune