Job Description and Duties
Lead – Business Operations (UPI & RuPay), NIPL
Reports to: In charge, Business Operations, NIPL
Job Responsibilities: We are looking for an experienced and proactive Team Leader – Project Management and Business Operations The candidate will primarily lead Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations.
The ideal candidate will lead a team responsible for Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes
1. Team Leadership & People Management
• Lead, mentor, and manage the Business Operations team handling UPI and RuPay operations.
• Allocate tasks, review team outputs, monitor performance, and ensure timely issue resolution.
• Build operational capability through training, knowledge sessions, and continuous feedback.
2. Project Management Skills
• Working knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers)
• Awareness of transaction flows, reversals, disputes, chargebacks, and settlements
• Dependency management across IT, operations, compliance, vendor, and NPCI teams
• Managing escalations and stakeholder expectations
• SOP creation and updates for UPI back-office activities
• Preparing: BRDs / FRDs, UAT sign off documents, Compliance & audit documentation
• Basic understanding of SQL / data analysis is an added advantage
• Coordinating UAT, signoffs, production rollouts
• Tracking post-release issues and stabilization
• Influencing teams without direct reporting authority
• Decision making under operational pressure
3. UPI & RuPay Operations Oversight
• Supervise end-to-end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
• Ensure operational SL
📌 Lead Business Operations (Mumbai)
🏢 NPCI
📍 Mumbai