Overview
We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24x7 support workplace.
Our Current Technical Environment
Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment. Key technologies and platforms include:
- Database technologies such as SQL and Oracle
- Code debugging and troubleshooting tools
- API and integration platforms
- Mobile application support
- Application monitoring and observability tools (Kibana)
- Cloud platforms and architectures:
- Microsoft Azure
- Private, Public, and Hybrid Cloud




- Kubernetes and containerized applications
- Serverless and Platform-as-a-Service (PaaS) deployments
- CI/CD and automation tools:
- GitHub
- Jenkins
- Application health monitoring and diagnostics tools

What You'll Do
- Deliver high-quality application support to customers by resolving incidents,

Investigate and resolve proactive monitoring alerts generated through internal monitoring tools.
- Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
- Communicate effectively with customers and internal stakeholders through both verbal and written channels.
- Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
- Participate in a 24x7 shift rotation, including out-of-hours support when required.
- Troubleshoot application, database, API, integration, and mobile application issues.
- Monitor application health and proact

📌 Associate Support Engineer (Pune)
🏢 Blue Yonder
📍 Pune