We are looking for a highly organized and analytical Assistant Manager – Operations & Strategy to manage backend operations, streamline processes, and support strategic business initiatives. The ideal candidate will play a critical role in ensuring operational efficiency, driving process improvements, managing cross-functional coordination, and providing data-driven insights to support business growth. This role requires robust problem-solving skills, attention to detail, stakeholder management, and the ability to execute strategic projects while maintaining smooth day-to-day operations.
What you will do:
- Oversee and manage day-to-day backend operational activities.
- Ensure timely and accurate processing of operational workflows.
- Monitor operational KPIs and identify areas for improvement.
- Maintain operational documentation, SOPs, and process guidelines.
- Ensure adherence to internal policies and compliance requirements.
- Identify process gaps, bottlenecks, and inefficiencies.
- Drive process optimization initiatives to improve productivity and accuracy.
- Collaborate with technology and product teams to automate manual processes.
- Implement best practices and operational controls to enhance efficiency.
- Support leadership in developing and executing strategic initiatives.
- Conduct business analysis and prepare reports, dashboards, and performance reviews.
- Monitor key business metrics and provide actionable recommendations.
- Assist in annual planning, forecasting, and goal-setting exercises.
- Track strategic projects and ensure timely execution.
- Analyze operational and business performance data.
- Create MIS reports and dashboards for management review.
- Present insights and recommendations to leadership teams.
- Ensure data accuracy and integrity across systems.
- Coordinate with internal teams including Operations, Product, Finance, HR, and Business teams.
- Act as a central point of contact for operational escalations and proj