Why join us?

Our purpose is design for the valuable of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Customer Care Analyst
Location: Bangalore, India

GENERAL PURPOSE
In this role, you will support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests. The role focuses on delivering timely solutions, coordinating across internal and external partners, and ensuring a seamless customer experience across retail channels.

RESPONSIBILITIES
- Effectively communicate, respond to, and resolve assigned service cases in Salesforce within the department’s defined SLA.




- Provide timely support for order-related inquiries, service requests, and operational issues impacting retail and web customers.
- Collaborate with retail stores, studios, vendors, carriers, and web support teams to resolve operational and customer service matters.
- Review and analyze cases thoroughly to determine appropriate resolution and next steps.
- Coordinate with internal stakeholders to manage order updates, exchanges, returns, and service requests where applicable.
- Ensure accurate documentation and case updates within Salesforce and related systems.
- Utilize systems such as Salesforce, Oracle NetSuite, MS Office, and carrier platforms to manage and track cases.
- Identify process gaps and escalate operational issues when required to ensure timely resolution.
- Support reporting and operational tasks as assigned by management.

EDUCATIONAL QUALIFICATION/EXPERIENCE
- Bachelor’s degree in any field with 3–4 years of exp

📌 Customer Care Analyst (Bengaluru)
🏢 MillerKnoll
📍 Bengaluru