Delivery Assurance Manager
Description -
The HP Managed Services Delivery (MSD) organization is focused in driving global consistency in managing contractual accounts and their performance, profitability and loyalty along their lifecycle, from deal solutioning and readiness, to transition and regular deal operation, working in close partnership with Pursuit and Services Sales organizations and with all MSD Functions. Our main focus is to grow HP’s contractual business, strengthen and align our delivery capabilities and in driving account-level profitability.

Within this group, the Global Delivery Assurance Manager (DAM) Team is aimed at representing Delivery in the early stages of the deal during the pursuit phase.
This role provides regional/global single point of contact in MSD, service delivery expertise, and end to end support to the deal Pursuit Teams (Sales, Engagement Leads and Solution Architects) until the deal is signed. To this end, the DAM acts as an extended part of the Pursuit Teams, enabling and accelerating the solution design and costing process,



identifying potential delivery risks and assessing adequate levels of deal governance.

Main responsibilities include:
- Ensure solutions proposed to customer are robust, deliverable and focused on achieving customer business outcomes
- Review technical/delivery/contractual/commercial aspects
- Resources usage, partner and subcontractor identification
- Costs are optimum and achievable whilst maintaining the corporate margin
- SLAs / KPIs and rate of change are in line, exceptions are approved
- Act as a Delivery SME, providing service delivery inputs to the Solution Architects (SA) to define the best proposal to customers, for local, regional and global deals
- Check technical feasibility, assess operational risks and provide mitigation strategies
- Define low level flow charts on how the overall designed solution is expected to work. Consults with other SME as required (inside and outside of MSD) in orde

📌 Delivery Assurance Manager (Gurugram)
🏢 Hp
📍 Gurugram