A highly skilled Digital Workplace Architect / Senior Engineer (L3/L4) to lead and scale managed services for Intel vPro and Intel Device/Fleet Services across EN and NN customers. A techno-functional architect who can deliver, scale, and monetize Intel vPro-led Digital Workplace services.
This role will be pivotal in:
- Driving end-to-end service delivery
- Enabling a self-sustaining revenue stream for HCLTech in collaboration with Intel
Key Responsibilities
Technical Leadership & Architecture
- Architect and implement Intel vPro-based Digital Workplace solutions
- Design and deploy:
- Intel EMA (Endpoint Management Assistant)
- AMT (Active Management Technology)
- Endpoint security and remote management frameworks
- Define reference architectures for:
- Enterprise-scale device management
- Secure remote access and out-of-band management
- Integrate vPro capabilities with:
- Microsoft Intune / SCCM / Autopilot
- Azure AD / Entra ID
- Zero Trust architectures
Managed Services Delivery
- Lead L3/L4 support for:
- Intel vPro environments
- Fleet management services
- Establish and optimize:
- Monitoring, alerting, and automation frameworks
- Incident, problem, and change management processes
- Ensure:
- SLA adherence
- High availability and service reliability
- Drive automation-first approach for scalability
Service Offering & Revenue Enablement
- Build and package:
- Intel vPro Managed Services offering
- Device lifecycle and fleet management services
- Identify and drive:
- Upsell / cross-sell opportunities
- Recent revenue streams within existing EN/NN accounts
- Support pre-sales in:
- Solutioning
- RFP/RFI responses
- Customer presentations and workshops
Intel Ecosystem Collaboration
- Work closely with:
- Intel account teams
- OEM partners (HP, Dell, Lenovo)
- Align with Intel programs:
- vPro platform initiatives
- AIPC / e
📌 Sr Subject Matter Expert (India)
🏢 HCL Tech
📍 India
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