Sr. Associate - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Associate & Senior Associate - Enhanced Process Dispute Analyst
Dispute agents are responsible for review and resolution of cardholder disputes submitted through a centralized tool. In this role the enhanced process dispute agent would be responsible for analyzing the inbound dispute deciding using a combination of dispute AI knowledge and critical thinking and submitting the chargebacks to the appropriate network. This role may also involve communication between the cardholders and the clients customers using various tools
Responsibilities:
- Analyze regulatory disputes using an Enhanced Investigative Process with regulatory guideline and inter