Description
You are a strategic thinker passionate about driving measurable efficiency and transformation across CCB F&BM.; Yes? You have found the right team.
As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM;), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.

Our CCB F&BM; transformation teams are responsible for a wide range of activities including identifying and prioritizing efficiency opportunities across sub‑LOBs, establishing consistent operating models and governance routines, and executing change that improves outcomes in a sustainable, well-controlled way.

Job Responsibilities
- Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
- Design and operationalize a centralized,



persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
- Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
- Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
- Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching current use cases.
- Align priorities and outcomes with sub‑LOB leadership (N‑1), clarifying ownership, decisions, and success measures.
- Standardize execution through Agile discipline and governance routines, including JIRA hygiene, review checkpoints, and timely sign-offs.
- Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportuniti

📌 Process Excellence and Transformation- Associate (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru