The opportunity
We seek a skilled IT Operations Specialist to join our first line support team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring everyone at Unity is able to use their IT equipment and software to do their best work
You’ll diagnose and resolve software and hardware problems, provide technical assistance, collaborate with internal teams on new technology solutions and identify areas for continuous improvement.
Your excellent communication skills will be critical, as you'll need to communicate effectively with technical individuals, as well as explain technical information to non-technical staff. The goal of this role is to deliver outstanding customer service in a timely and productive manner while adhering to ITIL service management best practices.
What you'll be doing
- Provide day-to-day IT support for employees including hardware and software troubleshooting for Windows and macOS systems
- Receive, log, classify, and prioritize incidents and service requests in our Freshservice helpdesk,



following established ITIL procedures
- Troubleshoot and resolve IT issues or escalate complex issues to appropriate support teams
- Provide support for collaboration tools including Zoom, Slack, and Google Workspace
- Maintain and support end-user computing assets including laptops, desktops, printers, mobile devices, peripherals, A/V equipment, and basic network infrastructure

What we're looking for
- 2- 3 years of experience in a corporate IT support or helpdesk role
- Proficiency in using ITSM tools and ticketing systems (Freshservice, ServiceNow, Jira, or similar)
- Experience with both Windows and macOS environments
- Knowledge of mobile device management (MDM) technologies (Autopilot, Intune, DEP, SimpleMDM and similar)
- Experience supporting collaboration tools such as Zoom, Slack, and Google Workspace
- Excellent written and verbal English communication skills and Willingness to work in rotational shi

📌 IT Operations Specialist (Bengaluru)
🏢 Uzork Software Innovations
📍 Bengaluru