Position Overview

The Technical Support Executive will be responsible for providing end-to-end technical assistance, installation, configuration, troubleshooting, and customer support for IT infrastructure solutions. This role requires hands-on experience across networking, server architecture, security systems, wireless solutions, surveillance, data backup & recovery, cloud services (Microsoft 365 & Azure), and virtualization technologies.

The ideal candidate should have robust problem-solving skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

1. Technical Support & Troubleshooting

Provide L1/L2 technical support to clients for IT infrastructure and network-related issues.

Diagnose, troubleshoot, and resolve hardware, software, network, and system-related incidents.

Perform remote and onsite support as required.

Escalate critical issues to senior engineers or OEMs when necessary.

2. Network Infrastructure Management

Assist in configuration and troubleshooting of:

Routers, switches, firewalls, VLANs, VPN, DHCP, DNS, NAT,



routing protocols

Wireless access points and controllers

Conduct network health checks, performance monitoring, and optimization.

3. Server & Systems Support

Provide support for Windows Server, Linux Server, Active Directory, Group Policy, DNS/DHCP.

Assist in server deployment, patching, updates, and resource monitoring.

Support Hyper-V / VMware virtualization environments.

4. Security & Surveillance Solutions

Basic troubleshooting of firewall security policies and endpoint security.

Provide support for CCTV / IP surveillance systems (NVR, DVR, VMS, camera configurations).

Assist in implementing security best practices and monitoring tools.

5. Data Backup, DC-DR & Business Continuity

Support installation and configuration of backup solutions (Veeam, Synology, NAS, cloud backup, etc.).

Monitor scheduled backups and ensure recovery readiness.

Assist in DC/DR drills, failover/failback

📌 Technical Support Executive (Pune)
🏢 ZM Technologies
📍 Pune