Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

This role is responsible for ensuring the quality, reliability, performance, and stability of ServiceNow solutions across the enterprise. The Senior QA Engineer partners closely with architects, engineers, administrators, business analysts, product owners, and stakeholders to define testing strategies, validate business requirements, and ensure ServiceNow implementations meet functional, integration, security, and performance expectations.




The Senior QA Engineer serves as a quality advocate throughout the software development lifecycle, driving test automation, continuous testing, and quality engineering practices while helping reduce production defects, operational risk, and release-related issues. This role plays a critical part in supporting DevOps and CI/CD practices, ensuring quality is embedded throughout the ServiceNow delivery lifecycle.
Key Responsibilities
- Define, develop, and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and releases.
- Create and maintain test plans, test cases, test scripts, test data, and quality documentation for functional, regression, integration, system, and user acceptance testing.
- Lead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) to support regression testing, release validation, and platform upgrades.
- Establish and promote testing s

📌 Senior QA Engineer – ServiceNow (Chennai)
🏢 Genesys Telecom Labs India
📍 Chennai