Job Description:
Job Title: Production Support Engineer – Java
Experience: 8–10 Years
Shift: Graveyard/Night Shift
Location: Pune / Mumbai
Job Summary
We are seeking an experienced Production Support Engineer – Java with 8–10 years of experience in supporting and maintaining enterprise Java applications in a production environment. The ideal candidate should have solid expertise in Java, J2EE, Spring Boot, Spring Integration, Microservices, and Production Support. This role involves monitoring critical production systems, resolving incidents within SLA timelines, performing root cause analysis (RCA), and collaborating with development, QA, infrastructure, and business teams to ensure high application availability and performance.
The candidate should be willing to work in a Graveyard/Night Shift and participate in on-call support and production release activities.
Key Responsibilities
• Monitor and support production applications built using Java and J2EE technologies.
• Analyze, troubleshoot, and resolve production incidents within defined SLA timelines.
• Perform Root Cause Analysis (RCA) for recurring production issues and implement preventive solutions.
• Investigate application logs, server logs, middleware logs, and database-related issues.
• Monitor application health, system performance, and availability.
• Coordinate with Development, QA, Infrastructure, DevOps, and Business teams during incident resolution.
• Support application deployments, production releases, patching, and maintenance activities.
• Manage production incidents, service requests, problem tickets, and change requests.
• Participate in on-call support and provide production support during planned and emergency releases.
• Identify opportunities for application performance tuning and process improvements.
• Maintain production support documentation, knowledge base articles, and incident reports.
• Ensure compliance with ITIL processes and organizational support standards.
Required Skill
📌 Lead Consultant_Java (Pune)
🏢 NTT Data
📍 Pune