Job Description Summary
The System Support and Integration Manager is responsible for configuring and integrating IT applications to support business processes within TRD. The role ensures that system designs, processes, and configurations align with business needs, GxP requirements, and TRD’s system and data strategy. It includes driving strategic project implementation, identifying process improvements, assessing current technologies, enabling data-driven decision-making, and managing assigned systems end to end while collaborating across local and global cross-functional teams. The position is based in the Genome Valley, Hyderabad, within the Technical Research and Development Organization (TRD) of Global Drug Development (GDD).

Job Description
Major accountabilities:
- Conduct gap assessment and define system design and configuration
- Create and manage system configuration static master data in key applications
- Own and drive change to key applications in close collaboration with Business Units and IT




- Understand the supported Business Processes and Interfaces of key applications.
- Identify, align & facilitate harmonization opportunities of global processes in TRD
- Drive Standardization and Normalization of Global/Organization/Site Static Master Data
- Liaises with System and Process Owners and actively contributes and participates in the System Governance and Change Advisory Board.
- Facilitates the collaboration between Dev IT and Line Functions and external partners for system/application improvement and enhancement projects
- Align changes and ensure adherence to standards
- Assess risk, conduct RCA and perform impact assessments for changes and problems
- Establish and own URS and be responsible for informal and formal testing and validation UAT / OQ / PQ
- Training, Education, Support. Guide, train and educate users and Super Users in use and best practices in key applications
- Identify, align & facilitate global harmonization opportunities across TRD.

📌 Expert Data (Hyderabad)
🏢 Novartis
📍 Hyderabad