Description
Join our agile team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead DevOps Engineer at JPMorganChase within Global Banking Technology (Sales & Marketing domain applications and Experience Layer) team, you will lead operational excellence for critical client-facing and internal platforms. You will partner with product, engineering, and platform teams to improve availability, performance, resiliency, and delivery outcomes through automation, enhanced observability, disciplined incident/problem management, and strong release execution. Your role will require to support AWS-based services and aligned platforms (e.g., Gaia Kubernetes Platform (GKP), GAP) and will require flexibility to support production releases, platform upgrades, and incident response windows.

Job Responsibilities
- Own and drive a DevOps strategy for Sales & Marketing domain applications and Experience Layer services, delivering measurable improvements in availability, latency, deployment success rates, and operational health.




- Define and operationalize SLIs/SLOs and error budgets; implement reliability scorecards and service health reporting for senior stakeholders, and establish production standards for observability (metrics, logs, traces), alerting, dashboards, and on-call readiness; reduce alert noise and improve actionable detection.
- Identify, implement, and continuously tune alerts (symptom-based and SLO-aligned) to improve early detection, reduce false positives, and accelerate triage.
- Lead incident management for production events: command/coordination, stakeholder communications, post-incident reviews, and corrective action tracking to closure and drive toil reduction through automation (Python) across operational workflows, environment checks, runbook automation, and self-healing patterns.
- Own release execution and release risk management for supported services, including release readiness valida

📌 Technology Support Lead (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru