Broad Function:

We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related systems. The ideal candidate should have hands-on experience in system administration, user access management, integration, troubleshooting, and vendor coordination, with the ability to quickly adapt to recent technologies and collaborate effectively with cross-functional teams.

Roles and Responsibilities (not limited to):
- Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
- Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
- Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.




- Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
- Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
- Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.
- Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
- Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
- Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
- Implement and maintain operational security best practices wh

📌 IT System Specialist (Noida)
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