Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a valuable team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
More about this role
What you need to know about this position: An execution-focused role supporting operations through triage, configuration, and defect resolution in TA systems.
Key Responsibilities :
- Handle Tier 2/3 triage and capability support (Workday, Paradox, HiredScore, Phenom)
- Configure and test defect fixes and low-complexity change requests
- Provide access and user support
- Support Impact assessment for System Releases
- Produce testing evidence for releases and configurations
- Maintain configuration workbooks and supporting documentation, and conduct impact analysis for system changes to identify effects on downstream