We are seeking a skilled and proactive M365 Engineer with strong hands-on experience across Microsoft 365 Copilot, Power Platform, Copilot Studio, Microsoft Fabric, ServiceNow catalogues, security approvals, and governance documentation. This role will support enterprise governance by translating technical platform capabilities into controlled, auditable, ticket-driven services for business users.

Key Responsibilities :

1. Copilot Governance and Agent Controls
- Support governance for Microsoft 365 Copilot, Copilot Studio agents, Copilot for Sales, and enterprise AI agent onboarding, including access controls, approval processes, and deployment readiness.
- Document and support Copilot licensing differences, premium capabilities, agent usage limits, connector settings, and governance recommendations for management review.
- Review and help configure agent deployment workflows covering sandbox creation, production deployment, user access, upgrade, update, and undeploy processes.
- Support governance controls for agent sharing, publishing, channel deployment,



and approval workflows through ServiceNow tickets and security review processes.
- Work with security stakeholders to ensure new AI agents are reviewed for conditional access, DLP, Defender analysis, agent blueprint, and onboarding approval requirements.

2. Power Platform Governance
- Manage and document Power Platform governance areas including environments, managed environments, environment makers, viewers, system administrators, PPAC roles, DLP policies, connector governance, and workplace policies
- Support governance for connector controls, including Microsoft 365 connectors, external connectors, OAuth, API keys, API tokens, and policies to control connector actions.
- Help define and maintain Power Platform governance catalogues, including environment creation, user access, API permissions, license requests, external sharing, agent deployment, and related ServiceNow forms.
- Maintain governance trackin

📌 SeniorEngineer (Bengaluru)
🏢 Merative
📍 Bengaluru