About the Job

The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency.

As Product Trainer, You Will…

Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines

Maintain a repository of recommended answers

Assist in creating training material

Prepare worksheets and other job aids for associates' reference

Coach trainees and agents in language and sales techniques and strategies

Create content for stakeholders/clients

Conduct training sessions for associates

Conduct Sale driver analysis from a Sales and soft skills perspective

Analyze knowledge gaps with SMEs and QAs

Review and improve training content.

Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring

Support production associates on a real-time basis

Collate chats for future reference

Perform a monthly Training Needs Analysis (TNA)



to pinpoint issues and fill in any gaps

Conduct tests/assessments before and after the training interventions

Participate in calibration meetings (internal and external)

Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training

Broadcast the updates to the floor

Conduct small group training sessions

Conduct chat readout sessions for the associates

Recommend corrective and refresher courses to be assigned based on associates’ performance on the floor

Participate in weekly business reviews and provide input as asked for

Roll out knowledge checks once a month

Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce recent policies and procedures

As Product Trainer, You Have…

Minimum Educational Requirement – High School gra

📌 Product Trainer (Hyderabad)
🏢 In Touch
📍 Hyderabad