1. General Position Summary: NOC Tier1 Analyst

The NOC Tier 1 Analyst is a full-time in-office (in-person) position that is the first line of support within MNP Digital's integrated 24x7 Network and Security Operations Centre. Operating within the Network Operations Center (NOC) function, this role focuses on monitoring the health, availability, and performance of client IT infrastructure, including networks, servers, firewalls, backup systems, and foundational cloud elements (primarily Azure). Key responsibilities involve monitoring alerts from tools like ConnectWise Automate and Auvik, performing initial triage based on Standard Operating Procedures (SOPs), accurately creating and categorizing service tickets in ConnectWise Manage, executing basic troubleshooting steps for network, server, and firewall issues, monitoring backup job success/failure, performing basic restore tasks under supervision, and escalating unresolved issues to Tier 2 analysts within the NOC or coordinating with the Security Operations Center (SOC) for integrated incidents.



Success in this role requires meticulous attention to detail, strong adherence to established processes, foundational IT knowledge across network, server (Windows Server OSs), firewall (Fortinet, Cisco, Check Point, Palo Alto), and backup (Veeam, Azure Backup) domains, and effective communication within a quick-paced, integrated operational environment.

1. Responsibilities

â Monitor infrastructure monitoring dashboards and alert queues (e.g., from ConnectWise Automate, Auvik, Azure Monitor, Backup Monitoring tools) for events related to network devices, servers (Windows/Linux), firewalls, backup jobs, applications, and basic Azure IaaS/PaaS health.

â Perform initial triage of application monitoring, and infrastructure alerts (network, server, firewall, backup failures) according to documented Standard Operating Procedures (SOPs).

â Accurately create, categorize, prioritize, and update service tickets within ConnectWise

📌 NOC Tier1 Analyst, Digital (Bengaluru)
🏢 wNy Consulting
📍 Bengaluru